Privacy Policy
PRIVACY POLICY
INTRODUCTION
Poppy Illustrates ("we", "us", "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and look after your information when you visit our website, place an order, or otherwise interact with our services.
By using our website, you agree to the collection and use of your information as outlined in this policy. If you do not agree with any part of this Privacy Policy, please do not use our website or services.
SECTION 1 – INFORMATION WE COLLECT
Personal Information
When you make a purchase, or attempt to make a purchase, through our website, we collect certain personal details to allow us to process and fulfil your order. This may include:
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Your name
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Billing address
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Shipping address
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Payment information (such as card or payment details)
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Email address
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Phone number
Device Information
When you visit our website, we automatically collect some information about your device, including:
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Your web browser
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IP address
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Time zone
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Cookies installed on your device
As you browse the site, we also collect information about:
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The pages or products you view
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How you arrived at our website (for example, via a search engine or link)
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How you interact with the website
Order Information
We collect information related to your orders, including:
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The products you purchase
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The date and time of your order
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Order value and payment details
Customer Support Information
If you contact us for customer support, we may collect additional information needed to help resolve your enquiry, such as:
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Details about your order
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Previous correspondence
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Any other information you choose to share with us
SECTION 2 – HOW WE USE YOUR INFORMATION
We use your information to:
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Process and fulfil your orders, including sending order confirmations, shipping updates, and invoices
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Communicate with you, such as responding to enquiries or sending updates about your order
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Improve our website and services, by understanding how customers use and interact with our site
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Meet legal and regulatory requirements, including accounting, tax, and lawful information requests
SECTION 3 – SHARING YOUR INFORMATION
We only share your personal information with trusted third parties where necessary to run our business and fulfil your orders. This includes:
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Payment processors, to securely handle transactions
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Shipping partners, to deliver your orders
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Marketing and email tools, to manage communications where you have opted in
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Analytics providers, to help us understand website usage and improve our services
We never sell your personal information to third parties.
SECTION 4 – DATA RETENTION
We keep your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. This may include retaining order information for accounting, tax, or legal reasons.
SECTION 5 – YOUR RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including:
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Access – Request a copy of the personal information we hold about you
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Correction – Ask us to correct inaccurate or incomplete information
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Deletion – Request that your personal information be deleted
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Objection – Object to how we process your information in certain circumstances
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Data portability – Request that your information be transferred to another service provider
To exercise any of these rights, please contact us using the details below.
SECTION 6 – SECURITY
We take reasonable steps to protect your personal information and safeguard it against loss, misuse, unauthorised access, disclosure, alteration, or destruction. While we do our best to keep your data secure, no online transmission or storage system can be guaranteed to be completely secure.
SECTION 7 – COOKIES
Our website uses cookies to improve your browsing experience and help us understand how visitors use the site. Cookies are small files stored on your device that allow us to remember preferences and analyse site usage.
You can choose to disable cookies through your browser settings, though this may affect how certain features of the website function.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. Any updates will be posted on this page, and we recommend checking back occasionally.
SECTION 9 – CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch with us at: