Privacy Policy

PRIVACY POLICY

INTRODUCTION

Poppy Illustrates ("we", "us", "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and look after your information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you agree to the collection and use of your information as outlined in this policy. If you do not agree with any part of this Privacy Policy, please do not use our website or services.

SECTION 1 – INFORMATION WE COLLECT

Personal Information

When you make a purchase, or attempt to make a purchase, through our website, we collect certain personal details to allow us to process and fulfil your order. This may include:

  • Your name

  • Billing address

  • Shipping address

  • Payment information (such as card or payment details)

  • Email address

  • Phone number

Device Information

When you visit our website, we automatically collect some information about your device, including:

  • Your web browser

  • IP address

  • Time zone

  • Cookies installed on your device

As you browse the site, we also collect information about:

  • The pages or products you view

  • How you arrived at our website (for example, via a search engine or link)

  • How you interact with the website

Order Information

We collect information related to your orders, including:

  • The products you purchase

  • The date and time of your order

  • Order value and payment details

Customer Support Information

If you contact us for customer support, we may collect additional information needed to help resolve your enquiry, such as:

  • Details about your order

  • Previous correspondence

  • Any other information you choose to share with us

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfil your orders, including sending order confirmations, shipping updates, and invoices

  • Communicate with you, such as responding to enquiries or sending updates about your order

  • Improve our website and services, by understanding how customers use and interact with our site

  • Meet legal and regulatory requirements, including accounting, tax, and lawful information requests

SECTION 3 – SHARING YOUR INFORMATION

We only share your personal information with trusted third parties where necessary to run our business and fulfil your orders. This includes:

  • Payment processors, to securely handle transactions

  • Shipping partners, to deliver your orders

  • Marketing and email tools, to manage communications where you have opted in

  • Analytics providers, to help us understand website usage and improve our services

We never sell your personal information to third parties.

SECTION 4 – DATA RETENTION

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. This may include retaining order information for accounting, tax, or legal reasons.

SECTION 5 – YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access – Request a copy of the personal information we hold about you

  • Correction – Ask us to correct inaccurate or incomplete information

  • Deletion – Request that your personal information be deleted

  • Objection – Object to how we process your information in certain circumstances

  • Data portability – Request that your information be transferred to another service provider

To exercise any of these rights, please contact us using the details below.

SECTION 6 – SECURITY

We take reasonable steps to protect your personal information and safeguard it against loss, misuse, unauthorised access, disclosure, alteration, or destruction. While we do our best to keep your data secure, no online transmission or storage system can be guaranteed to be completely secure.

SECTION 7 – COOKIES

Our website uses cookies to improve your browsing experience and help us understand how visitors use the site. Cookies are small files stored on your device that allow us to remember preferences and analyse site usage.

You can choose to disable cookies through your browser settings, though this may affect how certain features of the website function.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. Any updates will be posted on this page, and we recommend checking back occasionally.

SECTION 9 – CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch with us at:

behind the brand

Meet Poppy

Poppy Illustrates is a paper goods small business specialising in prints, cards, and ever-expanding new products.  All of Poppy's designs pay homage to all of the nice things in life that bring people happiness and together, whether that is your favourite food, drink, location or song. Every piece is thoughtfully crafted to turn a house into a home, with those remember when moments at the heart of each design.

Founded in 2020 during Poppy’s final year at university, the business began as a commission-based service, offering personalised illustrations from customer photos. It has since blossomed into a passion project, creating art that Poppy herself would proudly display in her own home. After all, if you don’t love your own work, how can anyone else?

As seen in Selfridges, Battersea Power Station, Oliver Bonas and stockists across the UK.

Our Stockists:

We have a selection of our prints stocked in the below stores...

Oliver Bonas [Online]

London: Carb Club Ceramics, 2-16 Bayford St, London E8 3SE

Norwich: Lazy Lobster, Unit 12, Royal Arcade, Norwich NR2 1NQ

Liverpool: Wander Store, 98 Paradise St, Liverpool L1 3HJ

Loughborough: Fergie's Gifts, 5 Maplewell Rd, Woodhouse Eaves, Loughborough LE12 8RG

Hull: Ebb & Flo, Trinity House Ln, Hull HU1 2JH

Banbury: Essence Home, Castle Quay Shopping Centre, Essence Home Lock29, Banbury OX16 5UN

Pop-Up/Market Dates
Behind every single order, is a girl that happy dances in side each time, thank you for supporting my dream.